Domestic Warranty And Return Conditions
TERMS OF RETURN AND EXCHANGECHANGE:Provided that the product/products you send for exchange are unused, unpolluted, not modified, accessories, gifts, if any, parcels (undamaged), if any, can be shipped within 15 days at the latest from the date of receipt. By filling out the exchange form on the back of the invoice that comes with the product, you can send it to the courier company from which you received it, with a counter payment. All shipping charges in exchange (except for campaign products) belong to our company.To make a change, you do not need to create a new order or request a product reservation by contacting our company by phone, however, the product you have sent will go through an average of 1 week control process after we receive it, and if the product you requested is available in our stocks, it will be exchanged within 48 hours and will be sent to your address without any shipping fee. If it is not available in our stock, it will be exchanged or refunded with another product by calling customer service. When the product is exchanged and shipped, you will be informed via SMS that your product has been shipped.NOTE : If the product / products you have sent for exchange are over 15 days old, used, have lost their salability feature, and the parcel (if any) is damaged. If the invoice comes without accessories or gifts (if any); The product will not be accepted, it will be sent to you again (with a message) against payment.If you want to send the product / products that you will send for exchange (one time), with a cargo company with which we are not contracted, you must pay the shipping cost. Otherwise, the product will not be accepted and will be returned to you.In case of missing and damaged products, our company must be informed within 48 hours. Otherwise, your request will not be met.Exchange Address: Kavaklı Mah. Ürgüp Cad. Akbulut İş Merkezi No:31 İç Kapı No:1 Beylikdüzü/İstanbulE-Mail: info@tigris-online.comTelephone:RETURN:Provided that the product/products you will send for return are unused, unpolluted, not modified, accessories, gifts, if any, parcels (undamaged) can be shipped within 15 days at the latest from the date of receipt. The package of the product you will return must be undamaged, unused, not damaged as a result of usage error and its re-saleability feature must not be impaired.If the relevant periods are exceeded, the refund cannot be made.Order cancellation is carried out if the order has not been shipped. Return conditions apply for orders that have been shipped.The product subject to return; If you have made your payment by money order or payment at the door by filling out the return form on the back of your invoice, together with the invoice, original box and packaging, all accessories sent, please in order to complete your return process quickly; By typing and signing the account information (name of the account holder, bank account number, bank name, branch name or code) and the IBAN information belonging to you or a relative (in accordance with the Tax Procedure Law No. 385, the return form must be filled and signed in order for the refund to take place.) Through our contracted cargo; You have to send it with the shipping company, with the buyer paid, without paying the shipping fee.The cost of the returned product/products, from the moment the products reach our warehouse; by checking the compliance of the product with the return conditions; For orders taken with a credit card, the entire amount of the product is returned to your credit card. However, if your shopping was made in installments, your bank reflects the refund in installments on your statement. For the return transactions after the delivery of the products purchased with the option of payment at the door and after the price has been paid; The normal return procedures listed above apply. In cases where the product does not have any defect, if the Payment at the Door Service Fee is also reflected in the order, the shipping fee is not paid as it is the additional costs incurred by the cargo company. After the returned product/products arrive at our warehouse and are checked for compliance with the return conditions, the product price will be refunded.Return Address: Kavaklı Mah. Ürgüp Cad. Akbulut İş Merkezi No:31 İç Kapı No:1 Beylikdüzü/İstanbulE-Mail: info@tigris-online.com
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