International Shipping and Return Conditions
The shipping fee for your purchases varies according to the policy of the country to be sent, the weight of the package and the amount of the product. You can see the shipping amount in the pre-payment section. With our contracted DHL cargo company, deliveries are made to anywhere in the world between 1 week and 10 days. (Delivery time may vary depending on your shipping preference.)
At tigris-online.com, you can pay for your orders to your overseas delivery address with your credit card or debit card.
You have the right to return your orders to your foreign address, but you do not have the right to change. In case of dissatisfaction with your product, firstly contacting our customer service and reporting the problem will help us to avoid the same situation in your next purchase. The package of the product you will return must be undamaged, unused, not damaged as a result of usage error and its re-saleability feature must not be impaired. The courier company you receive is mandatory for your shipment, and you cannot send with any courier company of your choice (International returns must be sent via DHL). The return shipping fee of your return cargo belongs to you (customer).
NOTE: The costs of the packages returned without being received in overseas shipments belong to the buyer. Costs are deducted from the order total and the remaining amount is refunded.
Turkey Return Address: Kavaklı Mah. Ürgüp Cad. Akbulut İş Merkezi Kapı No:31 İç Kapı No:1 Beylikdüzü İstanbul
To get information from Customer Service;
E-MAIL : firstname.lastname@example.org
In order for the product price to be refunded, your package must have reached our company. When the arrival record of your package can be viewed on our system, your payment will be made excluding the shipping fee. In rare cases, there is a possibility that packages sent abroad may be subject to customs in the destination country. In such a case, the customs officers will contact you and inform you about what you need to do to receive your package. Customs fees may vary depending on your order and country. Tigris Online does not accept responsibility if the products it sends are caught in the customs.